Issue - decisions
Channel Choice and Telephone Access Update
29/07/2024 - Channel Choice and Telephone Access Update
The purpose of the report, in light of a continuous decline in customer demand, was to propose that the trial of reduced telephone access hours becomes a permanent arrangement following the data gathered.
The Leader introduced this item on behalf of Councillor Dale who had provided apologies.
The report and its recommendations were outlined to the Committee.
Councillor Joe Harris proposed the recommendations and Councillor Mike McKeown seconded the recommendations.
RESOLVED: That Cabinet
1. AGREED to adopt the reduced telephone access arrangements on a permanent
basis.
Voting Record
6 For, 0 Against, 0 Abstentions, 2 Absent/Did not vote