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Agenda item

Service Performance Report 2024-25 Quarter 4

To provide an update on progress on the Council’s priorities and service performance.

 

Purpose

That the Committee scrutinises the report and agrees any recommendations it wishes to submit to Cabinet on 9 July 2025.

 

Cabinet Member

Councillor Mike Evemy

 

Lead Officer

Gemma Moring

Alison Borrett

 

Minutes:

The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.

 

The Leader of the Council and Senior Performance Analyst made the following points:

  • The overall performance of the Council was mixed.
  • The highlights were: Publica phase 2 transitions, Cotswold Home Solar had 27 household completed and 18 with deposits, ‘Strengthening Communities’ events.
  • Areas performing above target: customer satisfaction, planning applications determined within time targets, high-risk food premises inspections, gym membership and Leisure Centre visits.
  • Areas performing below targets were: Affordable homes, missed bin collections.

 

In questioning and discussion the following points were noted:

 

  • UBICO had been fitting the replacement of street signs work around other commitments, indicating a lack of a clear, dedicated process. A written response to Members was offered as a follow up.
  • Delivery of the District Council’s cultural strategy, now reconfigured as a plan, was off target due to a timing issue; the cultural strategy was scheduled for Cabinet consideration on Thursday.
  • It was confirmed that future reports would aim to include specific dates to ensure clarity about the timeframes being referenced.
  • The Director of Communities and Place would consider using temporary staff to address the backlog of 561 planning enforcement cases, subject to budget and suitability.
  • Shared Prosperity Funds must be spent within the year. Future schemes, including potential collaborations with GCC such as the safe crossing project, would be considered on an annual basis to ensure funding was not tied up in undeliverable projects.
  • The waste collection service relied on a single narrow access vehicle, highlighting the need for a backup to prevent future service disruptions.
  • A Member sought clarification on the leisure centres’ monthly site inspection ratings scale and requested separate feedback on user satisfaction and usage specifically for Chipping Camden Leisure Centre. It was confirmed that the service breaks down data by site, and a written response with this information would be provided to the committee.
  • Concerns were raised about cleanliness at leisure sites and a request made for more detailed KPI information on cleanliness in future reports for constructive review. Councillor Hodgkinson, as portfolio holder, was actively engaged with the contractor and monitoring efforts to improve the cleanliness standards of the leisure centres.
  • Freedom of Information requests performance was below target and statutory requirements had been missed. Data would be circulated to update Members on the details.
  • Missed bin collections had increased. Following last year’s round changes, waste collection has mostly stabilised, though missed collections remained above target (101 vs. 80). The Council was working closely with Ubico to address recurring issues and improve customer communication. It was recognised that standards needed to improve, and work was ongoing to achieve this.
  • The new Interim Chief Executive would be reviewing the delivery of the Corporate Plan with officers to ensure expected progress was being made. Where there were delays or blockages, these would be discussed and shared with the Leader and relevant portfolio holders.
  • Some targets were statutory, while the remaining 60-70% were set internally. A recommendation was made to enhance performance monitoring by introducing control chart analysis to better understand system variations and trends.
  • Retrofit community events and free home visits were only planned until September 2025. A question was asked about why more events could not be held to continue informing Cotswolds residents about improving home energy efficiency. Further details will be circulated as an answer to the question.

 

There was a break from 17:55 – 18:08

Supporting documents:

 

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