Issue - meetings
Service Performance Plan 2024/25 Quarter 3
Meeting: 10/03/2025 - Cabinet (Item 80)
80 Service Performance Plan 2024/25 Quarter 3 
PDF 563 KB
Purpose
To provide an update on progress on the Council’s priorities and service performance.
Recommendation
That Cabinet resolves to:
1. Note overall progress on the Council priorities and service performance for 2024-25 Q3.
Additional documents:
- Annex A - Corporate Plan Action Tracker, item 80
PDF 537 KB
- Annex B - Council Priority Report, item 80
PDF 1 MB
- Annex C - Service Performance Report, item 80
PDF 2 MB
- Webcast for Service Performance Plan 2024/25 Quarter 3
Decision:
The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.
Cabinet RESOLVED to:
- Note overall progress on the Council priorities and service performance for
2024-25 Q3.
Minutes:
The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.
The Chief Executive introduced the Service Performance Plan, which had been pre-reviewed by the Overview and Scrutiny Committee on 3 March. The Committee had recommended a review of the performance indicators used to measure the waste collection service, with a view to providing additional data to give a more accurate picture of collection performance.
The Business Information and Performance team were thanked for their hard work in collating the information and provided an overview of the highlights and lowlights from the report.
Highlights included:
· the successful transition of employees during Phase 1 of the Publica transition,
· the launch of a retrofit support service,
· the second round of the Unsung Heroes Awards, and
· the first campaign associated with the Low-Income Family Tracker (LIFT) software.
· high customer satisfaction,
· planning applications determined within agreed timescales, and
· an increase in gym memberships and visits to the Leisure Centre.
However, some areas had not met targets, such as
· the number of affordable homes delivered during Q3, which was affected by bad weather and project rephrasing.
· the number of missed bin collections exceeded the target in Q3, although there was a notable reduction compared to Q2. It was noted that the adjusted scheduling during the Christmas period had contributed to a rise in missed collections in December.
Suggestions were made to monitor additional data, including planning enforcement. The Chief Executive agreed to discuss this with the team.
Officers involved in the electric vehicle charge point roll-out were thanked. Progress on planning and affordable housing was noted, and the importance of enforcement and infrastructure improvements was emphasised.
A slight decline in business rates payments was noted, along with a decrease in the percentage of household waste recycled, which was part of a national trend.
A discrepancy in the residual waste per household figures was pointed out and further investigation was requested.
The response (circulated at the meeting) to the Overview and Scrutiny Committee's recommendation for a review of performance indicators used to measure waste collection, with the aim of providing additional data for a more accurate picture of performance, was agreed.
Cabinet also requested that officers continue to explore route-level real-time reporting to highlight repeated challenges in the waste service.
Cabinet RESOLVED to
1. Note overall progress on the Council priorities and service performance for 2024-2025 Q3.