Issue - meetings

Service Performance Report 2024-25 Quarter Two

Purpose

To provide an update on progress on the Council’s priorities and service performance

Recommendation

That Cabinet resolves to:

1. Note overall progress on the Council priorities and service performance for 2024-25 Q2.

Additional documents:

Decision:

The Leader invited the Chief Executive Officer to introduce the report.

There were comments around the contents of the report.

RESOLVED: Cabinet NOTED the reports contents.

Minutes:

The purpose of the report was to provide an update on progress on the Council’s priorities and service performance

The Leader invited the Chief Executive Officer to introduce the report who made the following points on the delivery against the corporate priorities:

· The Council had entered into a contract with Connected Kerb to provide Electric Vehicle Charging Points (EVCPs) in four of the Council’s car parks in Tetbury, Cirencester, Stow-on-the-Wold, and Moreton-in-Marsh

· The Cotswold Home Solar Scheme was being promoted has and had so far resulted in 17 homes installing panels, and 20 homes with orders placed.

· Crowdfund Cotswold had seen 5/6 projects exceeding targets, with the renewal of Spacehive contract having been completed.

· The Unsung Heroes awards continued to recognise people in the District.

The following areas were recognised as being above target:

· Customer Satisfaction via telephone and face-to-face

· Determination of planning applications across the different types

· Percentage of FOIs answered within 20 days

· Percentage of land charges returned within 10 days

· The number of Gym memberships and visits to the gym

The following areas were noted as being below target:

· Non-Domestic Rates Performance was down against the target, but the work to improve this was being monitored.

· The missed bins per 100,000 had seen disruption from the reorganisation and the staff sickness issues had been resolved. This measure was returning back to target and work with Ubico was being done on this.

It was highlighted that it was positive that the extensive renovation work on the leisure facilities had not impacted gym memberships.

Cabinet noted that the issues around non-domestic rates were being kept under review by the Cabinet Member for Finance. The pressures on businesses following the National Insurance rise would continue to put pressure on the service.

It was noted that the quarter two report for missed bins was covering the performance in arrears, and the quarter three report should see an improvement in performance across the key performance indicators.

There was a question around the extent of data around missed bins and how this was gathered to provide reassurance around cases of repeated misses. It was confirmed by the Business Manager for Resources, Data and Growth that this data was available and would be shown in the next reporting cycle.

RESOLVED: Cabinet NOTED the reports contents.

Issue - meetings

Service Performance Report 2024-25 Quarter Two

Meeting: 05/12/2024 - Cabinet (Item 35)

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