Issue - meetings
Customer Complaints Policy and Procedure
Meeting: 21/11/2024 - Audit and Governance Committee (Item 8.)
8. Customer Complaints Policy and Procedure 
PDF 522 KB
Purpose
This report presents a new customer complaints policy and process which complies with the new Ombudsman Complaint Handling Code for Member authorisation, and a revised Staff Personal Safety Policy / Unreasonable Behaviour
Recommendations
That the Audit and Governance Committee resolves to:
1. Approve the implementation of the new Customer Complaints Policy and Procedure
2. Note the revised Staff Personal Safety Policy / Unreasonable Behaviour
Additional documents:
- Annex A- Complaints Policy and Procedure - CDC (Draft), item 8.
PDF 686 KB
- Annex B- Staff Personal Safety Policy - Final, item 8.
PDF 882 KB
- Annex C- Equality and Rurality Impact Assessment Form - Customer Complaints Policy, item 8.
PDF 526 KB
- Webcast for Customer Complaints Policy and Procedure