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Issue - meetings

Service Performance Report 2024-25 Quarter Two

Meeting: 06/01/2025 - Overview and Scrutiny Committee (Item 133)

133 Service Performance Report 2024-25 Quarter Two pdf icon PDF 586 KB

Purpose

To provide an update on progress on the Council’s priorities and service performance (reported to Cabinet on 5 December).

 

Recommendation

That the Overview and Scrutiny Committee notes the report and agrees any recommendations it wishes to submit to Cabinet.

 

Invited

Robert Weaver, Chief Executive Officer

Alison Borrett, Senior Performance Analyst

Additional documents:

Minutes:

The Chief Executive Officer introduced the Service Performance Report for 2024/25 Quarter Two and highlighted the progress the Council had made in delivering its priorities, as shown by a number of positive indicators across planning services, leisure and customer services. The Chief Executive also highlighted the indicators that were below target such as missed bin collections.

 

In discussion the Committee noted that:

  • While the Council did not build homes, it did have a role in helping to support the delivery of affordable homes.
  • There was no target for the number of complaints against the Council upheld by the Ombudsman.
  • Cabinet had recently approved an Empty Property Strategy.
  • The performance of the planning team in processing major and minor applications was to be commended.
  • The Council’s performance was benchmarked against CIFPA Nearest Neighbours; councils with similar demographics.

 

Cllr Spivey left the meeting during this agenda item.

 

As the length of the meeting had exceeded three hours the Chair announced that the remaining business would fall but that the work plan would be circulated to Members.