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Issue - meetings

Service Performance Report 2023-24 Quarter Four

 

 

Meeting: 25/07/2024 - Cabinet (Item 10)

10 Service Performance Report 2023-24 Quarter Four pdf icon PDF 126 KB

Purpose

To provide an update on progress on the Council’s priorities and service performance

 

Recommendation

That Cabinet resolves to:   

1.    Note overall progress on the Council priorities and service performance for 2023-24 Q4.

Additional documents:

Decision:

The purpose of the report was to provide an update on progress on the Council’s priorities and service performance for 2023/24 Quarter 4.

 

The Leader asked the Chief Executive to outline the reports contents.

 

Cabinet discussed the contents of the report.

 

RESOLVED: Cabinet NOTED the report.

Minutes:

The purpose of the report was to provide an update on progress on the Council’s priorities and service performance for 2023/24 Quarter 4.

 

The Leader asked the Chief Executive to outline the reports contents. The following points were made:

 

  • On Climate Emergency, EV Charging points had been installed at Trinity Road and charging points in other car parks would be considered as part of Item 13 - On-Street Residential Charge Point Scheme - Sites Decision. South West Net Zero Grant funding had also been achieved to look a retrofitting ambitions to the next level.
  • The Strategic Housing Manager Alan Hope had been appointed to look at delivering affordable housing for the District.
  • It was reminded that reports now came with a current status update which enabled Cabinet to see progress on off-target indicators.
  • The following points were made on service performance indicators:

-       Planning indicators were above target for the quarter which was welcomed.

-       Gym memberships were higher than expected but visits were slightly down compared to same time in the previous year.

-       Missed bins were lower than expected despite the changes from the round reorganisation, and the Chief Executive encouraged residents to report any missed bins online.

-       Percentage of Council Tax collected had fallen below 99% and that Council Tax Support processing for new claims was taking a day longer than expected (21 days against a target of 20). Housing Benefit change of circumstances was also taking a day longer (5 days against a target of 4).

-       Affordable Housing delivery was down against target due to utility collections delays.

  • The benchmarking data had been broadened so that it looked at comparisons against other local councils as opposed to only looking to Publica partner councils.

 

Cabinet asked about customer dissatisfaction around email responses to residents. The Senior Performance Analyst noted that this was regarding individual service response times rather that response times from customer services specifically.

 

 

RESOLVED: Cabinet NOTED the report.

 

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