Issue - meetings
Ombudsman Report 2022/23
Meeting: 18/10/2023 - Audit and Governance Committee (Item 229)
Purpose
This report presents the Annual Complaints statistics as provided by the Local Government and Social Care Ombudsman for the year 1st April 2022 – 31st March 2023.
Recommendation
That the Audit and Governance Committee resolves to:
1) Note the content of the report and the Annual Review Letter 2022 – 2023.
Additional documents:
- Cotswold District Council Ombudsman Letter 2022-23, item 229
PDF 117 KB
- 22 05 25 Final Decision, item 229
PDF 132 KB
- Webcast for Annual Summary of Complaints Statistics From The Local Government And Social Care Ombudsman - Year Ending 31 March 2023
Minutes:
The Business Manager for Business Continuity, Governance and Risk introduced the item. A total of 10 complaints were escalated to the Local Government and Social Care Ombudsman about services provided by the Council during financial year 2022 - 2023. Of the 10 complaints received by the Ombudsman, one complaint was investigated, which was ‘upheld’.
The purpose of the item was to present the Annual Complaints Statistics as provided by the Local Government and Social Care Ombudsman for the year 1st April 2022 – 31st March 2023.
The Chair highlighted the importance of reviewing complaints and the approach taken to dealing with them.
RESOLVED: To Note the content of the report and the Annual Review Letter
2022 – 2023.