Issue - meetings
Channel Choice and Telephone Access Update
Meeting: 25/07/2024 - Cabinet (Item 8.)
8. Channel Choice and Telephone Access Update 
PDF 105 KB
Purpose
The purpose of this report, in light of a continuous decline in customer demand, is to propose that the trial becomes a permanent arrangement following the data gathered. The trial of reduced telephone access hours from 9am – 2pm, to the public has proved the concept and our customers are continuing to shift to digital channels.
Recommendation
That Cabinet resolves to:
1. Agree to adopt the reduced telephone access arrangements on a permanent basis.
Additional documents:
- Annex A - Telephone Data, item 8.
PDF 272 KB
- Annex B - Equality Impact Assessment, item 8.
PDF 182 KB
- Webcast for Channel Choice and Telephone Access Update
Meeting: 22/07/2024 - Overview and Scrutiny Committee (Item 11.)
11. Channel Choice and Telephone Access Update PDF 104 KB
Purpose
The purpose of this report, in light of a continuous decline in customer demand, is to propose that the trial becomes a permanent arrangement following the data gathered. The trial of reduced telephone access hours from 9am – 2pm, to the public has proved the concept and our customers are continuing to shift to digital channels.
Recommendation
That Overview and Scrutiny Committee resolves to:
1. Agree any recommendations it wishes to submit to the Cabinet meeting on 25 July.
Invited
Councillor Tony Dale, Cabinet Member for the Economy and Council Transformation
Jon Dearing, Interim Executive Director
Additional documents:
- Annex A, item 11.
PDF 432 KB
- Annex B - Equality Impact Assessment, item 11.
PDF 185 KB
- Webcast for Channel Choice and Telephone Access Update