Issue - meetings
Q3 Performance Report 2024
Meeting: 07/03/2024 - Cabinet (Item 254)
254 Council Priority and Service Performance Report - 2023-24 Quarter Three 
PDF 127 KB
Purpose
To provide an update on progress on the Council’s priorities and service performance.
Recommendation
That Cabinet resolves to:
1. Note overall progress on the Council priorities and service performance for 2023-24 Q3.
Additional documents:
- Annex A - Corporate Plan Action Table, item 254
PDF 225 KB
- Annex B - Council Priority Report, item 254
PDF 521 KB
- Annex C - Performance Indicator Report, item 254
PDF 1 MB
- Webcast for Council Priority and Service Performance Report - 2023-24 Quarter Three
Decision:
The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.
The Chief Executive was invited by the Deputy Leader to introduce the report and outlined its contents in respect of service performance and actions to date.
Cabinet asked questions and made various comments in respect of the contents of the report.
RESOLVED: That Cabinet NOTED overall progress on the Council priorities and service performance for 2023-24 Q3.
Minutes:
The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.
The Chief Executive was invited by the Deputy Leader to introduce the report and outlined its contents in respect of service performance and actions to date.
The Chief Executive made the following points:
- Sustainable transport strategy, planning enforcement digitalisation, and Crowdfund Cotswold were noted as being on target and the benefits provided to residents (page 95).
- The Asset Management Strategy was currently off target with setbacks from consultants involved but the work was continuing to formalise the data (page 96).
- The roll-out of Electric Vehicle Charging Points (EVCPs) was an area officers were working on with Distribution Network Operators to get chargers installed as soon as practicable.
- Above target areas such as customer satisfaction and planning application processing were above target.
The implementation of the final changing places toilets and the channel choice trial were welcomed as important achievements within the report.
Cabinet made various comments regarding Distribution Network Operators delaying the installation of EVCPs, which was disappointing.
Cabinet asked about the processing time for Council Benefit Change of Circumstances and how this was off target. The Deputy Leader noted on page 98 that the year-to-date figure was 8 days but the quarterly figure was 5 which showed a trend in the right direction.
It was noted by the Chair that the missed bin figure of 47 against a target of 80 out of 100,000 showed the strong work within Ubico and that the Council Tax collection performance was coming back towards pre-pandemic target of 99%.
RESOLVED: That Cabinet NOTED overall progress on the Council priorities and service performance for 2023-24 Q3.
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For |
Against |
Abstention |
Absent/Did not vote |
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Claire Bloomer |
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Joe Harris |
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Juliet Layton |
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Lisa Spivey |
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Mike Evemy |
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Paul Hodgkinson |
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Mike McKeown |
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Tony Dale |
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Meeting: 27/02/2024 - Overview and Scrutiny Committee (Item 56)
56 Q3 Performance Report 2024 PDF 125 KB
Purpose
To provide an update on progress on the Council’s priorities and service performance
Recommendation
That the Overview and Scrutiny Committee scrutinises the report and agrees any recommendations it wishes to submit to the Cabinet meeting on 7 March.
Invited
Councillor Joe Harris, Leader of the Council
Robert Weaver, Chief Executive
Alison Borrett, Senior Performance Analyst
Additional documents:
- Annex A - Corporate Plan Action Table, item 56
PDF 227 KB
- Annex B - Council Priority Report, item 56
PDF 521 KB
- Annex C - Performance Indicator Report, item 56
PDF 1 MB
- Webcast for Q3 Performance Report 2024
Minutes:
At this point Councillor David Fowles left the room. He apologised to the Chair as he had another commitment.
The Chief Executive introduced the item. They were joined by the Business Manager for Resources, Data and Growth, the Business Information and Performance Lead, and the Senior Performance Analyst. The purpose of the item was to provide an update on progress on the Council’s priorities and service performance.
Members discussed the report and raised the following points:
- There were concerns around the Climate and Sustainability actions, which had several off target actions. Members specifically discussed the delays around delivering electric vehicle (EV) charging. The Assistant Director stated that these had been supply-side delays, and they were working with providers to secure a connection date. Officers shared Members’ frustrations but were hopeful for an April connection date.
- The phrase ‘highest standard of service’ was potentially unachievable by nature of its definition. The Chief Executive stated that they would consider rephrasing this.
- Members noted that there were several acronyms within the report which were unexplained. The Chief Executive assured Members that these would be avoided or explained in future reports. It was explained that ‘CB’ was community builder.
- The revised timetable for delivering the Down Ampney Scheme was discussed. The Assistant Director stated that the bigger issues such as the drainage schemes had been resolved, and that the application would be ready for resubmission soon.
- The Chief Executive explained that the Council was exploring ways to bring long term empty properties back into use.
RESOLVED: To NOTE the report.