Decision details
Channel Choice and Telephone Access Update
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
The purpose of the report, in light of a continuous decline in customer demand, was to propose that the trial of reduced telephone access hours becomes a permanent arrangement following the data gathered.
The Leader introduced this item on behalf of Councillor Dale who had provided apologies.
The report and its recommendations were outlined to the Committee.
Councillor Joe Harris proposed the recommendations and Councillor Mike McKeown seconded the recommendations.
RESOLVED: That Cabinet
1. AGREED to adopt the reduced telephone access arrangements on a permanent
basis.
Voting Record
6 For, 0 Against, 0 Abstentions, 2 Absent/Did not vote
Report author: Jon Dearing
Publication date: 29/07/2024
Date of decision: 25/07/2024
Decided at meeting: 25/07/2024 - Cabinet
Effective from: 03/08/2024
Accompanying Documents:
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