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Decision details

Council Priority And Service Performance Report - 2023-24 Quarter Two

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decisions:

The purpose of the report was to provide an update on progress on the Council’s priorities and service performance.

 

The Chief Executive, Rob Weaver, introduced the report and outlined the following points:

 

  • It was noted that the following services were above their targets: Council Tax collected, Non-domestic rates collected, processing times for Council Tax (change of events), Housing Benefit overpayment (due to local authority), Customer Satisfaction Rates and visits to leisure centres.
  • Land Charge searches had improved significantly to 93% against a target of 90% since the previous quarter, which represented the work done to bring the service back to target.
  • The following services were working back towards target: New Claims for Council Tax support, Missed bins per 100,000 and Affordable homes delivery targets.
  • It was noted in some other highlights that the Crowdfund Cotswold scheme continued to perform well with 4 schemes seeking community funding and 3 seeking verification.
  • In September that the Council’s partnership with MakeMyHouseGreen launched to encourage the installation of solar panels which was continuing to go well.

 

It was outlined that Overview and Scrutiny Committee had examined the report and some useful feedback had been received around the reporting of Council Tax from a quarterly basis to an annual basis. There were also comments around providing additional narrative for the Action Tracker at the end of the report which would be included.

 

It was welcomed by Cabinet that the visits to leisure centres and gym memberships have increased following the new provider Freedom Leisure taking over the contract.

 

It was outlined that the work being done to collect and support residents with Council Tax was welcomed during this difficult time.

 

It was reaffirmed that the report demonstrated some of the work being done beyond the statutory services being provided.

 

The Cabinet wished to put on record the work being done within the waste collection services during some very difficult weather conditions. The Leader also asked the Chief Executive to pass on thanks to all staff across the Council and its partners.

 

RESOLVED: That Cabinet:

1. NOTED the overall progress on the Council priorities and service performance for 2023-24 Q2.

Report author: Alison Borrett

Publication date: 15/12/2023

Date of decision: 07/12/2023

Decided at meeting: 07/12/2023 - Cabinet

Effective from: 19/12/2023

Accompanying Documents:

 

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